01Encryption
Encrypted in transit and at rest
Every connection between your browser and Serply uses TLS 1.2+. CMS credentials are encrypted at rest with AES-256-GCM using a key that is never stored alongside the data it protects.
SECURITY & DATA PROTECTION
Your business.
Your data.
Clear answers about how Serply handles your information, who processes it, and what stays yours. The details you need, in plain English.
From your sitePublic content.
Your brand.
Tracked questions.
Your brand.
Tracked questions.
The context behind your content and visibility checks.
Business APIs
AI providers
- OpenAI
- Anthropic
- Perplexity
Kept out of AI requests
Your password, CMS credentials, and billing details.
- Browser connections
- TLS 1.2+ Encrypted in transit
- CMS credentials
- AES-256-GCM Encrypted at rest
- Generated content
- Owned by you Even if you leave
- Your account data
- Export or delete Directly from Settings
02Sub-processors
The full list, on request
11 active service providers help us deliver Serply. Our Privacy Policy explains the types of providers we use and the data they receive. We do not sell your data. We are happy to provide the full, current subprocessor list or discuss a data-processing agreement: email hello@serply.ai.
03AI providers
Your content goes to the engines
Measuring AI visibility means asking the engines, so your brand name, your tracked questions, and your public site content are sent to OpenAI, Anthropic, Google, and Perplexity through their business APIs. Your password, CMS credentials, and billing details are not. If you are running Serply for a client, this is the paragraph they will ask you about.
04Data ownership
You own everything Serply writes
You own all content generated for your sites: articles, content plans, and every other output. Serply claims no intellectual-property rights over them, and anything already published stays live on your CMS if you leave.
05Refund & cancellation
Cancel in one click, 14-day refund
Start with a free trial, no card required. Cancel any time from Settings. Cancellation takes effect at the end of the current billing period. Refunds are available within 14 days of your first paid charge.
06Liability posture
Plain-English limits
Serply is provided on an “as is” basis; we do not guarantee specific SEO or AI-visibility results. Our liability is limited to the amount you paid for the service in the 12 months preceding any claim, stated openly rather than buried.
07International transfers
Lawful cross-border handling
Some processors operate outside the UK/EU (for example, in the United States). Where your data is transferred internationally it is protected by appropriate safeguards such as Standard Contractual Clauses.
08Your rights
Export and delete, yourself
From Settings in the dashboard you can download a JSON export of your account data and delete your account outright, without asking us and without waiting on a support queue. For anything else, including access requests on behalf of a client, email hello@serply.ai. UK/EU users may also lodge a complaint with their local data protection authority.
LET’S TALK IT THROUGH
Your questions deserve
a clear answer.
Get in touch for security questions or a copy of our data-processing agreement.
hello@serply.aiThe fine print, easy to find
Privacy PolicyData handling, retention, and your rights
Terms of ServiceOwnership, billing, and service terms